InfraAlert AI

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Privacy Policy

Last updated: November 30, 2025

1. Introduction

Welcome to InfraAlert AI ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our infrastructure monitoring and notification service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our service
  • Contact us for support
  • Fill out a form on our website

This information may include:

  • Name and email address
  • Company name and job title
  • Billing information and payment details
  • Phone number

2.2 Infrastructure and Service Data

To provide our monitoring services, we collect:

  • Project and customer configuration data
  • Service provider integration credentials (encrypted)
  • Incident and notification history
  • Email templates and communication preferences

2.3 Automatically Collected Information

When you access our service, we automatically collect:

  • Device and browser information
  • IP address and geolocation data
  • Usage patterns and feature interactions
  • Log data and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our service
  • Monitor infrastructure and detect incidents
  • Generate and send notifications on your behalf
  • Process payments and manage subscriptions
  • Communicate with you about updates, security alerts, and support
  • Improve and optimize our service
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, cloud hosting)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for data in transit (TLS 1.3)
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • Multi-factor authentication support
  • Role-based access controls

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Notification content is automatically deleted 90 days after delivery. You may request deletion of your data at any time by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@infraalert.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: