InfraAlert AI

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Terms of Service

Last updated: November 30, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and InfraAlert AI ("Company", "we", "our", or "us") governing your access to and use of our infrastructure monitoring and notification service (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

InfraAlert AI provides an infrastructure monitoring and proactive communication platform that:

  • Monitors third-party service provider status pages and APIs
  • Detects incidents affecting your projects and customers
  • Generates AI-powered notification drafts
  • Facilitates communication with your customers during incidents

3. Account Registration

To use the Service, you must:

  • Register for an account with accurate and complete information
  • Be at least 18 years old or have legal authority to enter into this agreement
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to your account

You are responsible for all activities that occur under your account, whether or not you have authorized such activities.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription plans with different features and limitations. Details of each plan are available on our pricing page.

4.2 Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you choose. All fees are non-refundable except as expressly set forth in these Terms.

4.3 Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.

4.4 Free Trial

We may offer a free trial period. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited communications, or malicious content
  • Impersonate any person or entity
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for any fraudulent or illegal purpose
  • Transmit viruses, malware, or other harmful code
  • Harvest or collect information about other users without consent

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all content, features, and functionality (including but not limited to software, text, graphics, logos, and design), is owned by InfraAlert AI and is protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit to the Service, including customer data, email templates, and configurations. By using the Service, you grant us a limited license to use, process, and store your content solely to provide the Service.

6.3 Feedback

If you provide us with feedback or suggestions about the Service, you grant us the right to use such feedback without restriction or compensation to you.

7. AI-Generated Content

Our Service uses artificial intelligence to generate notification drafts. You acknowledge that:

  • AI-generated content is provided as suggestions and should be reviewed before sending
  • You are solely responsible for any communications sent using the Service
  • We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content
  • You should review and modify AI-generated content as needed for your specific context

8. Third-Party Integrations

The Service integrates with third-party services (e.g., AWS, Azure, Slack, PagerDuty). Your use of these integrations is subject to the terms and policies of those third parties. We are not responsible for the availability, accuracy, or reliability of third-party services.

9. Service Level Agreement

For Enterprise customers, we offer a Service Level Agreement (SLA) with uptime guarantees. Details of the SLA are provided in a separate agreement. Standard and Professional plans do not include SLA guarantees.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFRAALERT AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or goodwill
  • Damages resulting from service interruptions
  • Damages arising from your use of AI-generated content

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected.

12. Indemnification

You agree to indemnify and hold harmless InfraAlert AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Communications you send using the Service
  • Your violation of any third-party rights

13. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

  • Your right to access the Service will immediately cease
  • We may delete your data after a 30-day grace period
  • You remain liable for any fees incurred before termination

You may terminate your account at any time by contacting us or through your account settings. No refunds will be provided for the remaining subscription period.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of San Francisco, California.

16. Dispute Resolution

Before filing a claim against InfraAlert AI, you agree to try to resolve the dispute informally by contacting us. If we cannot resolve the dispute informally, you agree that any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and InfraAlert AI.
  • Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
  • Waiver: Failure to enforce any right or provision shall not constitute a waiver.
  • Assignment: You may not assign these Terms without our prior written consent.

18. Contact Us

If you have any questions about these Terms of Service, please contact us: